Zásady ochrany osobních údajů (Privacy Policy)

LoveCacao.cz – operated by a sole trader, Stephen James Burford, in the Czech Republic. IČO: 08180954.Last updated: 20 August 20251. Who we areThe website LoveCacao.cz is operated by a sole trader registered in the Czech Republic (Živnostenský list IČO: 08180954).
If you have any questions, you can contact us at:
📧 [email protected]⸻2. What data we collect and whyWhen you place an order with us, or interact with our website or ads, we may collect:
• Name
• Email address
• Delivery address
• Phone number
• Payment method (not full card details)
• Ad tracking data (Meta/Facebook/Instagram)We collect this information to:
• Process and ship your cacao order
• Contact you regarding your delivery
• Send order confirmations or updates
• Improve our advertising via Meta (Facebook & Instagram)⸻3. Legal basis for processingUnder the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is:
• Contractual necessity – we need the data to fulfil your order.
• Consent – when you agree to receive emails or interact with Meta ads.
• Legitimate interest – to improve our services and ensure secure transactions.⸻4. How your data is storedYour personal data is stored securely through:
• Encrypted email systems (for order notifications)
• Stripe (for secure payments)
• Packeta / shipping services (for delivery handling)
• Meta Ads (only for ad performance tracking – no personal orders are shared with Meta)We do not sell or share your data with third parties, except where necessary for delivering your order.⸻5. Cookies & TrackingWe use cookies and Meta tracking (Facebook Pixel) to improve our website and advertising. This may include:
• Tracking page visits or product views
• Improving our ad relevance on Facebook & InstagramYou can control cookie settings in your browser.⸻6. Your rights under GDPRYou have the right to:
• Access your personal data
• Request correction or deletion
• Object to data processing
• Lodge a complaint with a supervisory authority (Úřad pro ochranu osobních údajů – Czech DPA)To exercise any of these rights, email us at [email protected]⸻7. How long we keep your dataWe retain order information for up to 5 years as required by Czech law for accounting and invoicing purposes.Newsletter or marketing sign-ups are kept until you unsubscribe.⸻8. ContactIf you have any privacy-related concerns or questions, please contact:
📧 [email protected]

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